Why Should Your Drive-Thru Get a POS SYSTEM?

The restaurant and food industry has been evolving over the years, more so with the ever-growing technology. The most remarkable innovation in the food industry took place in 1947 when Red’s Giant Hamburg opened the first documented drive-thru cafeteria. The joint gave birth to a new fast-food perception and changed the industry for better. As we speak, there are millions of Drive-thru joints across the globe, and others are still coming up. That means the competition is also growing daily, and you need to have a system that will improve your drive-thru efficiency and profits as well.

Different drive-thru POS systems will elevate your business to the next level if you choose the right one for your business. Drive-thru cafeteria is expected to provide fast foods within the shortest time possible, and that means you need a quality system to improve your business efficiency. Drive-thru customers don’t have much time to wait for the meals to be ready or even to be served. Thus, you have every reason to install the best POS system in the drive-thru for you to enjoy significant benefits. 

So, what is the importance of the POS system in your Drive-thru?

Technology has now reached a point where you can ignore it at your own peril, and the same applies to retail businesses today. Here are top benefits for Drive Thru POS system in your thrive-thru; 

• Improved efficiency 

Every business goal is to serve as many customers as possible within the shortest time possible, and that can only be achieved when there is a quality POS system helping the staff execute their duties. POS system will make it easy for your drive-thru to process orders quickly. Remember, you are dealing with very delicate customers who are in a hurry, and don’t expect any delays from your side. POS system will show your staff all the orders made, the processed ones, and the remaining orders. This will help in tracking and also reduce the confusion in serving your customers. 

• Easy management of Menu and inventory 

With a POS system, your customers will quickly know which foods are available and the ones out of stock. There will be no need for your staff to rush to the kitchen to confirm when a customer makes an order. On the other hand, the POS system for your drive-thru will also help in managing your business since it will notify the responsible staff when the stock goes down. The Drive-thru POS system is also essential in creating a sales strategy. The sales reports produced by the POS system play a vital role in shaping and planning for the future of your business. You will be able to know the best and worst-performing meals. POS system is also crucial in monitoring your customer’s behavior, which means you can tailor sales promotions.

• Minimizes human errors that can lead to losses 

There is a lot of pressure that comes with drive-thru business; customers expect to be served within the shortest time possible and leave. Therefore, there are high chances that your employees might make errors that are normal to any human. However, the mistakes might cost you or even mess up with the quality of your services. POS system enhances accuracy in your drive-thru restaurant. Cases of the customer being served with wrong orders will be minimized or even eliminated. In terms of pricing, sometimes, your staff can charge customers for the wrong meals due to the pressure that comes with serving many customers at once. That will also be a thing of the past when you have the right POS system in your drive-thru.

• Integration 

Typically, it is not easy to find a single POS system that will provide you with all the solutions you need in your drive-thru restaurant. Therefore, you might need to integrate various POS systems to attain your goals. The best Drive-thru POS system will allow you to use more than one software simultaneously and improve efficiency in your business. All you need is to choose a POS system for your business carefully and ensure that it supports integration with other available software. It’s advisable to take your time and study how different POS systems operates before choosing the best for your business.

• Customer and staff management 

Drive-thru restaurants operate on a 24-hour basis, and it means your staff will be working in shifts. POS system will help you in managing your staff schedule as well as monitor their performance. You will not need any employee to observe the times’ employees arrive and leave the business premises. The system will handle all that, you can have a feature where your staff sign time-in and time-out within the system. 

On the other hand, you need to build a loyal customer base for you to improve sales and attain the desired profits. POS system will help in rewarding customers with loyalty points which they can redeem and buy meals in future. You can also create customer groups and use the POS system to come up with tailored promotions. The POS system will also be vital in email marketing and notifying your customers when you have new meals, deals or promotions on various meals. If you also want to reward your customers with coupons, the POS system will make it possible. 

In summary, POS system will make it easy for you to manage your drive-thru business as well as lower operational costs while improving sales and eventually profits. Efficiency, accuracy and customer management is one of the key reasons why businesspersons are embracing the use of POS in various businesses not even in drive-thru restaurants alone. The challenge comes in choosing the right POS system for your drive-thru, considering the large number of the software available on the market. You will therefore, need to consult widely, and involve experts to help you choose the best POS system. A majority of the POS system providers will give you a grace period of about 30 to 45 days, to test the system and if you are not satisfied you get your money back.